Return and Refund Policy

Last Updated: October 27, 2026

1. Overview

At Elvara, we want you to be happy with your purchase. If an item is not right for you, you may return it under the conditions below. This policy explains the return window, the condition items must be in, who pays return postage, and how refunds are processed. Please read it together with our Shipping Policy.

2. Return Window

  • You have 30 calendar days from the date of delivery (as confirmed by tracking) to return an item.
  • Returns requested after 30 calendar days from delivery cannot be accepted.
  • Please contact us for authorisation before sending an item back. Items returned without prior authorisation may not be accepted.

3. Condition of Returned Items

To be eligible for a return, items must be:

  • Unused and unwashed
  • In their original condition, with all tags attached
  • In their original packaging, where packaging was provided

Items that have been used, washed, damaged after delivery, or returned without tags or packaging cannot be accepted for a return.

4. How to Start a Return

  • Email us at support@elvara.online with your order number and the reason for the return.
  • For damaged, defective, or incorrect items, please also include photos of the item if possible.
  • We will reply with authorisation and the return address for your parcel.
  • Please do not send an item back before receiving our authorisation.

5. Damaged, Defective, or Incorrect Items

  • Damaged, defective, or incorrect items must be reported within 48 hours of delivery.
  • Please email support@elvara.online as soon as you notice a problem, with your order number and photos if possible.
  • Where an item is damaged, defective, or incorrect due to our error, we cover 100% of the return shipping cost through a prepaid return label.
  • Once the returned item is received and inspected, we will arrange a replacement or a refund, as described in Section 9.

6. Change-of-Mind Returns

  • If you change your mind about an item, you may return it within the 30-day window, provided it meets the condition requirements in Section 3.
  • Return postage for change-of-mind returns is payable by the customer, using a trackable shipping method.
  • We recommend keeping your tracking receipt until your return has been processed.

7. Exchanges

  • We do not offer direct one-to-one exchanges.
  • If you would like a different item, please return the original item under this policy and place a new order for the item you want.

8. Restocking Fee

  • There is no restocking fee. Restocking is free ($0) on all accepted returns.

9. Refunds

  • Once your returned item is received and inspected, your refund will be processed within 5–7 business days.
  • Refunds are credited directly back to your original method of payment.

    The time it takes for the refund to appear in your PayPal account depends on PayPal and is outside our control.

  • Original shipping was free, so there is no shipping charge to deduct from your refund.
  • We do not charge any additional taxes or GST on your order, and no tax amount is deducted from refunds.

10. Contact Us